Help Center

It is the code combined by N and 5 numbers used by Needle Art Club to check your orders on our system.

After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

If you just placed your order, please e-mail us at info@needleartclub.com as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we may not be able to update the delivery address.

All orders are processed and shipped in 1-3 business days.

You can use the Track my Package option on your Shipping Confirmation Email or manually track you order on our Tracking Page. 

Alternatively, you can check the following website: https://www.17track.net/en

Estimated Time of Delivery

United States: 10 - 20 Business days

Canada and Australia: 10 - 20 Business days

United Kingdom: 5 - 7 Business days

Europe: 10 - 20 Business days

Asia: 10 - 20 Business days

Other: 15 - 30 Business days