FAQ

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse pack your goods and have it shipped as soon as possible. Once your order has been shipped, you will receive a tracking number(if applicable) to your order. 

Q: How long does shipping takes?

A: It will normally take 7 to 10 business days. 

Q: Do you ship Internationally?

A: Yes! We ship worldwide and ensure we make every fashion lovers an enjoyable shopping experience with us.

Q: How can i track my order?
A: After we shipped your order out, an email which is entitled "A shipment from order #ABxxxx is on the way" will be sent to the email that you used when placing your order.
After that, click to the blue button "View your order" then you will land to your order's status page where you can track your order.
All you need now is just simply click to the tracking code provided at that page to check your order's status.

Q: I ordered multiple kits, why only received one or part?

A: To keep all kits in good condition during delivery, we may send in seperate parcels, so please do not worry, the products you have not received yet are in other parcels on the way, you will receive them very soon.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: Does your website provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. To be eligible for a return, your item must be unused and in the same condition that you received it. You are responsible for the shipping cost of return. 

If you have any additional questions that has not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible!